Rewards Solution Sdn Bhd

At Rewards Solution Sdn Bhd (“we,” “our,” or “us”), we are committed to protecting your personal data in accordance with the Malaysian Personal Data Protection Act 2010 (“PDPA”). This Privacy Policy outlines how we collect, use, disclose, and protect personal data in connection with the services we provide, including the WhatsApp module developed for our corporate client.

Please note that this Privacy Policy is aligned with common data privacy principles globally, though there may be slight variations to comply with local legal requirements, including those of Malaysia.

1. Scope and Application
   This Privacy Policy applies to any individual (“you” or “your”) who engages with our services, including users of the WhatsApp module developed for our corporate client. This policy governs the collection, processing, use, disclosure, and storage of personal data that you provide or that is collected during the course of your use of the module.

   We respect your privacy and take your data protection rights seriously. By using our services, you consent to the practices described in this policy.

2. Types of Personal Data Collected
   We collect various types of personal data from you depending on your interaction with the WhatsApp module. The types of personal data may include:

• • Basic Identifying Information: Name, address, email address, phone number.
  • Account Details: WhatsApp ID, username, and other identifiers linked to your usage of the module.
  • Communications Data: Messages, attachments, voice recordings, and multimedia content shared via WhatsApp.
  • Technical Data: IP addresses, device type, operating system, browser type, device identifiers, network information, and usage statistics (e.g., session duration, interactions).
  • Transaction Data: Details of transactions related to services provided, including the dates and times of inquiries, and any service requests.
  • Other Information: Any additional data that you voluntarily provide or that is necessary for us to perform the service requested.

3. Purpose of Collecting Personal Data
   We collect and process personal data only for specific, legitimate, and lawful purposes. These purposes include, but are not limited to:

• • Providing Services: To operate, deliver, and enhance the WhatsApp module and its functionalities.
  • Customer Support: To respond to inquiries, troubleshoot issues, and provide technical support.
  • Service Improvement: To analyze usage patterns, feedback, and interactions to improve the quality of our services and user experience.
  • Marketing and Promotions: To provide users with promotional offers, newsletters, or other marketing communications, subject to applicable consent.
  • Legal Compliance: To comply with legal obligations under applicable laws and regulations, including reporting requirements, dispute resolution, and investigation of fraud or security breaches.
  • Contractual Obligations: To fulfill our contractual obligations to our corporate clients who use our WhatsApp module, ensuring that the service is delivered in line with agreed terms.
  • Internal Management: For record-keeping, auditing, billing, and account management purposes.

4. Legal Basis for Processing Personal Data
   We process personal data based on the following legal grounds, where applicable under the PDPA:

• • Consent: Where you have given clear consent for us to process your personal data for a specific purpose.
  • Contractual Necessity: To fulfill contractual obligations between us and our corporate client, or between us and you, as part of service delivery.
  • Legal Obligations: To comply with legal or regulatory requirements, such as responding to a legal process or investigation.
  • Legitimate Interest: Where it is necessary to achieve a legitimate interest pursued by us or a third party, unless this interest is overridden by your fundamental rights and freedoms.

5. Disclosure of Personal Data to Third Parties
   Your personal data may be shared with the following third parties under specific circumstances:

• • Corporate Clients: Personal data processed through the WhatsApp module may be shared with our corporate clients for purposes such as customer support, inquiries, marketing, and service fulfillment.
  • Service Providers and Contractors: We may engage third-party service providers to help us deliver services. These include IT service providers, data storage vendors, payment processors, and marketing partners.
  • Legal and Regulatory Authorities: We may disclose personal data where required by law or when necessary to comply with legal obligations, protect our legal rights, or respond to a government or regulatory request.
  • Business Transfers: In the event of a merger, acquisition, reorganization, or sale of part or all of our business, your personal data may be transferred to the acquiring entity, subject to the same privacy obligations.

  We take care to ensure that any third-party recipients are bound by strict confidentiality and security obligations.

6. Security of Personal Data
   We take the security of your personal data seriously and have implemented appropriate physical, technical, and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. These include:

• • Data Encryption: We use encryption protocols for data transmission and storage to ensure that personal data is protected from unauthorized access.
  • Access Control: Access to personal data is limited to authorized personnel who require access to perform their duties.
  • Regular Audits: We conduct regular reviews of our security practices and update our systems as needed to safeguard against new threats.
  • Incident Response: In the event of a data breach, we have established protocols to investigate, mitigate, and notify affected parties, where required by law.

7. Retention of Personal Data
   We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law or contractual obligations. Upon the completion of these purposes, your data will be securely deleted, anonymized, or archived unless legal retention requirements apply.

8. International Transfers of Personal Data
   We do not transfer your personal data outside Malaysia unless it is necessary for the delivery of services and there are adequate safeguards in place. In cases where cross-border transfers are required, we will ensure that the receiving country provides an adequate level of data protection in line with PDPA requirements.

9. Your Rights as a Data Subject
   You have the following rights under the PDPA regarding your personal data:

• • Right of Access: You may request access to your personal data and ask how we process it.
  • Right of Correction: You may request that any inaccuracies in your personal data be corrected or updated.
  • Right to Withdraw Consent: Where consent is the legal basis for processing, you have the right to withdraw your consent at any time. Please note that withdrawing consent may affect our ability to provide services.
  • Right to Erasure (“Right to be Forgotten”): In certain circumstances, you may request that your personal data be erased, subject to legal or contractual limitations.
  • Right to Restriction of Processing: You may request that we limit the processing of your personal data in specific cases, such as pending verification of accuracy.

  To exercise any of these rights, you can contact us via the details provided below.

10. Use of Cookies and Tracking Technologies
    Our WhatsApp module and associated websites may use cookies and other tracking technologies to collect information about your browsing behavior. These technologies help us personalize your experience and improve our services by understanding user preferences.

    You may adjust your browser settings to decline cookies; however, certain features of the WhatsApp module may not function properly without the use of cookies.

11. Changes to the Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in legal, regulatory, or operational requirements. Any significant changes will be communicated through email or via an in-app notification within the WhatsApp module.

12. Contact Us
    If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
    
    Rewards Solution Sdn Bhd
    No. 24A, Jalan BP 6/6, Bandar Bukit Puchong,
    47120 Puchong, Selangor
    
    Email: info@businessboosters.com.my
    Phone: 03-7490 9139