Take a look at our selection of case studies that illustrate how our reward solutions have helped companies across diverse industries to get results they require.
Clarks is a popular brand that has been around for the last 187 years and they have been in Malaysia for some years now. However, they wanted a way to become active online via Facebook and to bridge online customers to offline sales. When they started this campaign, their Malaysian facebook account had only 1800 likes.
To get more followers on their Facebook account, Clarks launched a campaign on Mother’s Day for a duration of one month. Customers were encouraged to like their Facebook account each time they purchased their goods whether online or through walk-ins. Once they like the page, they were asked to submit a slogan which allowed them to enter a contest to win a Holiday package and if they submitted it with a receipt of purchase they would stand a better chance of winning.
A total of 100 winners were chosen, 50 from Malaysia and another 50 from Singapore. The campaign spiked the number of likes in the Facebook account to 60,000 likes within a month in Malaysia and about 8,000 in Singapore.
They felt that the voucher concept was refreshing and well matched to their corporate image. The overall campaign was very professional and they liked that the services included the voucher redemption. The entire campaign was ahead of others they have done in the past, as the perceived value was higher and the service in handling the customers’ and consumers’ needs was excellent. They felt that Business Boosters was very professional and handled their customers with best service throughout the campaign.
Dreamland is the first bedding company in Malaysia and has made many technological innovations in its mattresses ahead of other competitors.
They were looking for continuous exciting promotion campaigns to reach their end customers. This was a challenge as costs of standard premiums were high and required them to commit very large quantities to get a good price and in the end when the sales are done they were not even able to get basic customer data from their dealers. So they turned to Business Boosters.
The client used the holiday voucher redemption campaign in mid 2011 instead of the previous petrol vouchers that they giving to customers. As a brand conscious company, they strategized and used advertising cleverly by doing an advertorial followed by concurrent advertisements in few newspapers about the campaign. They also inserted leaflets on the campaign in each of their mattresses to create customer awareness.
The campaign created such a buzz with holiday vouchers worth RM1,100 that were given for a purchase of mattress that cost about RM1700. The perceived value was much higher than the petrol vouchers that used to be given before. Even better, the entire campaign cost them a fraction of what they spent on petrol vouchers. They received very good reviews from their customers and stood out from competitors with the aggressive campaign with many advertisements and coverage they received from media. They even managed to collect customer data, which were necessary for redemption of vouchers and the information is invaluable for future marketing campaigns.
The client found Business Boosters to be very professional and delivered their services beyond their expectations. They were happy that Business Boosters was also with them every step of the way even supporting them through their marketing and promotion of the campaign.
Adonis is a chain of beauty salons with a group of professional aestheticians offering premium grade, clinically proven products providing dedicated services that has earned them the reputation of being one of the finest skincare professionals in Asia.
They wanted a unique reward campaign that rewarded high performing individuals that achieved their targets as well as reward customers with high valued gifts for purchasing their premium packages.
Started of with a small number of holiday vouchers as they wanted to test the market acceptance. Just into a month of the campaign, they received over-whelming response from customers and their staff became highly motivated to achieve their target. They decided to run a full campaign and it was a huge success.
Although sceptical in the beginning, they became a champion in the campaign and were satisfied with the outcome of the campaign. They found their staff morale very high during this campaign and customers were recommending their friends to buy packages to enjoy the holiday vouchers.
They are beyond satisfied and will recommend similar campaigns to business partners anytime.
Macy is a furniture store that provides quality home furnishings in Malaysia for many years. They wanted to run a quick campaign that coincided with Valentine’s Day and was looking for something that will suit the theme. They wanted to reward couples with something memorable with their purchases and wanted a campaign that is different compared to other furniture stores.
Customers who bought at the stores during the campaign were given a vacation voucher that is redeemable for a hotel stay at any of the selected destinations of their choice.
Due to overwhelming response, the client reordered vouchers up to 3 times and sales spiked up during the campaign. They were pleasantly surprised with the results and the customers were equally happy to receive the holiday vouchers. Customers who were hesitating a purchase, immediately decided to buy when they learned that they can get holiday vouchers with their purchases. The campaign turned what would have been a slow sales period into top spinner and surpassed initial sales target.
They were sceptical about running this campaign coming straight out of the Chinese New Year sales period. But were ecstatic to see the sales pick up in the second week of the campaign and continue to increase thereafter. They felt that Business Boosters had kept their service standards high throughout the campaign and delivered in providing quality service. They felt very comfortable and confident with Business Boosters who has worked with many well-known companies and have run many successful campaigns.
The holiday vouchers were perceived by customers as high-valued gifts compared to other vouchers normally given during promotions.
Crocodile is a well-known garment company that has been successfully selling their apparel to the Malaysian public.
They wanted a unique programme to reward their retail sales promoters. The current incentive scheme rewarded promoters who achieved their targets with cash incentives. They realised that there were a quite a number those who achieved 85 to 99 percent of their sales target but was not entitled to the incentives. This left them quite demotivated and demoralised.
A holiday voucher incentive programme was designed for staff who did not meet their sales target but achieved 85 to 99 percent of their target. They were given a holiday voucher that entitled them a 3-days 2-nights fully paid holiday for two, anywhere in Malaysia.
The promoters were very happy to receive the holiday vouchers and felt appreciated by the company. They were known to be the only company to run such a programme for their sales promoters and received due recognition.
Usually, the promoters who achieved their targets were rewarded during the festive seasons and those who came close but were unsuccessful did not receive any mention. With this campaign, the client was able to reward them with vouchers that were perceived of higher value, which were actually a lower cost to the client.
They were happy that Business Boosters supported them throughout the campaign and ensured the success of the campaign.
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